Have installed CiviCRM 4.6.4 on Drupal 7.38 and have explored the various modules to identify how it can be used to help a small UK charity.
I am having issues with email-to-activity.
I set it up to hook into an IMAP account via SSL and read a specific folder. This worked perfectly for a few tester emails, so then expanded my testing.
When it got an email from a particular account the job started failing with:
Error message: Process Activities failed
When this email was removed from the specified folder, it did not fix the issue. Changing folders (and email accounts) worked until the job hits an email that it cannot process and then never works again in that folder.
All my searching has only found two potential solutions.
1 - the password is wrong. This has been dismissed as it works fine until it hits certain emails.
2 - make bounce processing and E2A from the same account - have seen this as a "solution" as well as a recommendation NOT to do this. Either way, it made no difference.
I tried looking at the email headers to see if anything jumped out, but didn't seem to be encoding.
I am new to CiviCRM and linux hosting, so while happy to look at detailed logging I may not know how to access/interpret.
Any help or guidance would be appreciated, I can supply a sample email (either sent to an email to be picked up or a .eml attachment) if useful
Many thanks
Dave
Debug & traceback:
Jul 20 18:15:02 [info] $backTrace = #0 sites/all/modules/civicrm/CRM/Core/Error.php(322): CRM_Core_Error::backtrace("backTrace", TRUE)
#1 sites/all/modules/civicrm/CRM/Utils/Mail/EmailProcessor.php(184): CRM_Core_Error::fatal("Could not connect to MailStore for [email protected]@secure.emailsrvr.com<...")
#2 sites/all/modules/civicrm/CRM/Utils/Mail/EmailProcessor.php(111): CRM_Utils_Mail_EmailProcessor::_process(FALSE, Object(CRM_Core_DAO_MailSettings))
#3 sites/all/modules/civicrm/api/v3/Job.php(379): CRM_Utils_Mail_EmailProcessor::processActivities()
#4 sites/all/modules/civicrm/Civi/API/Provider/MagicFunctionProvider.php(89): civicrm_api3_job_fetch_activities((Array:1))
#5 sites/all/modules/civicrm/Civi/API/Kernel.php(96): Civi\API\Provider\MagicFunctionProvider->invoke((Array:9))
#6 sites/all/modules/civicrm/api/api.php(23): Civi\API\Kernel->run("Job", "fetch_activities", (Array:1), NULL)
#7 sites/all/modules/civicrm/CRM/Core/JobManager.php(131): civicrm_api("Job", "fetch_activities", (Array:1))
#8 sites/all/modules/civicrm/CRM/Core/JobManager.php(83): CRM_Core_JobManager->executeJob(Object(CRM_Core_ScheduledJob))
#9 sites/all/modules/civicrm/bin/cron.php(42): CRM_Core_JobManager->execute()
#10 {main}
