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I am using CiviCRM 4.7.21, on Drupal 7.56. I am attempting to send a monthly mail-out. If I choose last month's mail-out and click the "re-use" button, I get a blank screen: blank CiviCRM screen

If I go to mailings->draft, my new mailing is listed there. If I then click "continue", it goes to the same blank screen. If I try using mailings->new mailing, again the same blank screen, and a new draft mailing that I can't edit. This problem seems to have come up since I updated from 4.7.20 to 4.7.21 (updated 2 weeks ago, but this is the first new mailing we're trying to create since then). If more information is needed in order to reply, please tell me how/where to find it.

thanks, CMD

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  • for drupal version try /admin/reports/status
    – petednz - fuzion ♦
    Commented Jul 24, 2017 at 20:27
  • thanks! I found out we're on Drupal 7.56; also found out I have a page full of warning messages to look at ;(
    – CathyD
    Commented Jul 25, 2017 at 3:46

1 Answer 1

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This may be related to Status page angular load error. Make sure that the following two items point to the same place:

  • Image Upload URL at Administer > System Settings > Resource URLS
  • Image Directory at Administer > System Settings > Directories

If this doesn't work, try disabling Asset Caching at Administer > System Settings > Debugging and Error Handling until this bug is fixed.

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  • I am having this exact same problem. The Image upload URL and the Image Directory are the same as they should be. I disabled Asset Caching and everything appears to load properly now. I am concerned though. Would it cause problems to operate with Asset Caching disabled?
    – fdarn
    Commented Dec 19, 2017 at 3:27

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