1

I had a scheduled mailing set to run today at at 8am. When I look at the list of people who received the email, more were sent the email than were in the SmartGroup mailing list.

The SmartGroup had a 136 contacts, but the mailing was sent to 170 contacts.

This is in civiCRM 5.14.1. under Joomla 3.9.8. I have my Rebuild Smart Group Cache scheduled job set to run every time cron runs and Update Membership Statuses scheduled job set to run Daily

Here's a video explaining this in more detail:

https://drive.google.com/file/d/1hCmN9N9FHr9k0V1X1FYGPFbxzZKzOnUY/view?usp=drivesdk

Note I didn't verbally mention it in the video, but at 1:05:12 you can see that the Recipients included only the single SmartGroup.

Can any shed some light on how this could happen?

I created the smart group using the Search Builder, and here are the filters:

enter image description here

Improve this question
3
  • Your video doesn't show the criteria for the smart group. Could you add a screenshot? In particular, is the smart group built using Search Builder?
    – Jon G - Megaphone Tech
    Jun 28, 2019 at 17:12
  • I used Search Builder, and I've added screen shot above.
    – A. Block
    Jul 4, 2019 at 13:01
  • Try upgrading to Civi 5.15.0? I worked on what I believe is a similar bug in Search Builder last month and it's likely to be fixed now.
    – Jon G - Megaphone Tech
    Jul 5, 2019 at 18:46

0

Reset to default

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Browse other questions tagged or ask your own question.