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Drupal 7.36 - CiviCRM 4.5.8 - Mandrill Transactional Emails 1.5

The system is correctly putting a hard bounce contact on hold, the soft bounce is not yet on hold. But I am not seeing the bounces reported by Mandrill on the report bounces.

Is this the expected behaviour?

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The first thing to check is that both the MTE extension and Mandrill are properly configured. For instance, are soft bounces configured to be returned to CiviCRM? See here for instructions on configuration: https://github.com/JMAConsulting/biz.jmaconsulting.mte

I believe bounces are passed on to CiviCRM's standard bounce processing. You may need to check that the bounce reasons and soft bounce thresholds are correctly set (need to do a little mysql magic for that though).

Remember that contacts are not put on hold until the soft bounce threshold is met.

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  • Thanks Dave - The extension does pass on the bounces correctly. So to answer my own question. No, it is not the expected behaviour. I was able to verify this on a test instance. Now I need to figure out why a particular site is not doing it correctly even though it seems to be set-up correctly.
    – Sanjay Jain
    Commented Sep 22, 2015 at 14:13

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