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Using Drupal 7.34 and CiviCRM 4.6.4.

We are using civiCase and want to send a reminder to the manager of a case. When I try and set up a template, there does not seem to be a way of telling the manager which case it is they are being reminded about. The token {contact.display_name} generates the name of the manager not the client they are dealing with. So although I can remind the manager to do something, I cannot say which client the reminder relates to.

I have explored the possibility of a custom token but cannot see a way around this.

Any suggestions?

Dave Smith

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Yes do add additional values to the template you need to create a tokens on your own by creating new extension or by adding token hook in the existing extension for example for creating tokens please refer to the below link

https://wiki.civicrm.org/confluence/display/CRMDOC/Customized+%28and+Custom%29+Tokens

https://book.civicrm.org/user/current/common-workflows/tokens-and-mail-merge/

If you haven't created New extension please refer to the below link

https://wiki.civicrm.org/confluence/display/CRMDOC/Create+a+Module+Extension

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    Thanks for the suggestion. This puts me into coding which I do not have access to (and is a bit beyond me anyway!). I am surprised that scheduled reminders would not automatically allow a reminder to be sent to the manager with enough details to know what the reminder is about. Maybe I am just not setting up the reminders correctly - although I have been trying to do that for days ... – Dave Smith Mar 1 '16 at 11:58
  • it seems the link changed to civicrm.org/blog/colemanw/… – Developer May 24 '16 at 9:45
  • I have updated the links please have a look and if you have any issue please let me know - thanks – Ramesh - ARTECH Consultancy May 24 '16 at 10:18
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The CiviToken extension by Fuzion may help - or may be a good place to contribute any new tokens cre

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