Using Drupal 7.34 and CiviCRM 4.6.4.
We are using civiCase and want to send a reminder to the manager of a case. When I try and set up a template, there does not seem to be a way of telling the manager which case it is they are being reminded about. The token {contact.display_name} generates the name of the manager not the client they are dealing with. So although I can remind the manager to do something, I cannot say which client the reminder relates to.
I have explored the possibility of a custom token but cannot see a way around this.
Any suggestions?
Dave Smith