Whilst Cases have subjects there appears to be no way to edit via the interface.
asked Mar 1, 2016 at 2:23
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I agree with Graham. It is these small items that cost more for clients to use CiviCRM as they have to pay us to make content changes directly to the database. I have asked for an estimate to determine funding.– Sheila BurkettNov 8, 2016 at 21:07
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This should have been left as a comment, rather than an answer. Please remember that StackExchange is not a discussion forum.– chosterNov 8, 2016 at 21:26
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This does not provide an answer to the question. To critique or request clarification from an author, leave a comment below their post. - From Review– petednz - fuzion ♦Nov 8, 2016 at 21:44
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2 Answers
It seems from this forum post that the ability to edit the subject of a CiviCase has not been implemented, and that its implementation should be done by creating a new core/case Activity Type for 'Change Case Subject' so that any change was also tracked on the Case.
That sounds a reasonable improvement, in the meantime it seems the only option is to edit the field in the civicase table - which my brief testing suggests doesn't not bring the wrath of code down upon my head
answered Mar 1, 2016 at 2:23
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That is right Pete, you can do so directly in the database, or with the API I would expect. Mar 1, 2016 at 7:09
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1This is precisely the type of absurd issue that I find really riles users and negatively impacts their relationship with CiviCRM– GrahamMar 23, 2016 at 13:58
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2There is an issue on this dating back a little over a year: issues.civicrm.org/jira/browse/CRM-16633 Needs funding. Anyone keen to help out could perhaps make it know in the comments there?– GrahamJul 20, 2016 at 15:09
It appears that this has been fixed in the new release today for CiviCRM 4.7.19.
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Looks like github.com/civicrm/civicrm-core/pull/9869 and in jira at issues.civicrm.org/jira/browse/CRM-20140 and issues.civicrm.org/jira/browse/CRM-16633– petednz - fuzion ♦Nov 7, 2017 at 18:16