Drupal 7 / CiviCRM 4.6.10
We are noticing this issue with this pattern:
- A Drupal User has existed for many years with a corresponding CiviCRM record
- Has never had a Membership record in CiviCRM
- Used a Contribution Page with a Membership Price Set to Become a Member without being logged in to their Drupal account
- Our Contribution page has the user account creation required
The pre-existing Drupal account / Civi Record, which they did NOT appear to login to, is receiving the contribution, but NO membership record is created.
I am thinking through all the options here - for a record we reviewed their linked Drupal record says this:
Last seen: 4 years 3 months ago Joined: 11/14/2011 - 7:31am
So - how is this even possible? It seems like maybe they forgot they had an existing Drupal username, created an entirely new one, but then Civi didn't update their record to it, and then the membership is lost?
Thanks for your help.
I've seen this issue: Contribution recorded but no membership created when account creation is used
We are using LoginToboggan (but not a rule) and it is redirecting members to a page after account creation, is it the same issue?