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I am using Wordpress 4.4.2 and recently upgraded Civicrm to 4.7.3
When I try to "manage" a case, that is, access the record itself, I get this message:
Sorry but we are not able to provide this at the moment. Unable to load configuration file for the referenced case type: 'My Case Type' (learn more...).
That error is almost always related to name vs label mismatches. Check your xml files for the <name> tag and the entries in the database in civicrm_option_value in the "name" column, e.g.
SELECT ov.name, ov.label FROM civicrm_option_value ov INNER JOIN civicrm_option_group og ON og.id = ov.option_group_id WHERE og.name='case_type'
Leslie, I am not getting that error. However, CiviCase rights are not given to any user below WordPress administrators by default. Is this WordPress account an Editor or below? Check the Administer -> Users and Permissions -> Permissions -> WordPress Access Control and find the CiviCase section, about three quarters down the page.
