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If I edit an activity (eg the date or the status) in the Activities tab of the Manage Case page, I get the confirmation message "[activity name] saved". But the edit is not saved.

This problem only appeared after upgrading to 4.7.4. There are no JS errors, no errors on CiviCRM log, no php errors.

Running Joomla 3.4.8. I can't test on the demo, because it's still on 4.6.

Edit: just tried the Wordpress demo, and the problem is present there as well.

Any suggestions where to look for the problem? Thanks.

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  • We can see this too.
    – thoni56
    Commented Mar 24, 2016 at 11:55
  • Oh dear. I was hoping it was just me.
    – Jern
    Commented Mar 24, 2016 at 13:57

3 Answers 3

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Verified now that the issue is a general problem with CiviCase in Drupal, Joomla and Wordpress versions. I have raised a bug report here.

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I may have found the solution, but I'm not sure.

At line 418 of civicrm/CRM/Case/Form/Activity.php there is this command:
$params = array_merge($params, $oldActivity);
But this seems to be the wrong way round. I changed it to:
$params = array_merge($oldActivity, $params);

This change appears to fix the problem, but I don't really know what I'm doing, so no guarantees.

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I know you aren't seeing errors in your logs, however, I did see errors when I attempted to change the Case Type. Here's the link: With an upgrade to 4.7.3, Civicase has become inoperable

There's a comment, perhaps buried, about removing Roles from Case Types, and then things worked for me.

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  • Thanks. Since the error only occurs in 4.7.4, and even occurs in a virgin version of CiviCase on the Demo sites (ie without adding any roles to the default case type), I assume that the problem is probably not related to the link you mentioned.
    – Jern
    Commented Mar 24, 2016 at 20:21

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