2

I'm new to working with Scheduled Reminders, and am trying to figure out how to include our org's standard forward, opt out and sent-from info in each reminder, as we do with bulk Civi emails.

Our email template includes this:

====

To forward this to a friend {action.forward} To never receive any email from the RFC {action.optOutUrl} This email is sent from: {domain.address}

But those tokens don't seem to work when I copy and paste into reminders. I don't understand why, or how to properly set up forward, opt out and sent from address in reminders.

Improve this question

3 Answers 3

Reset to default
1

This can't be done - because that token was created with CiviMail in mind. There was a sense that scheduled reminders wouldn't be used for something that required an opt-out - but of course, people always want to use the software in new and interesting ways!

Unfortunately, I don't think you're going to get this one unless someone writes an extension to do so, or submits a patch to core CiviCRM.

Improve this answer
1
  • Personally, regarding the opt-out link, I think this is a case of "Yes, it should work, but no it doesn't" . I wouldn't consider using scheduled reminders for membership renewals as "new and interesting", and I thnk we should have been able to foresee that someone receiving a membership reminder might want to opt out of future emails if they have decided not to renew. But I do agree that we can't expect the core team to "fix" this.
    – JoAnne
    Mar 29, 2016 at 10:39
1

If you are wanting to give them an option to set selves to 'do not mail' then, while not an ideal solution, for users of Drupal a webform can be used to allow people to set themselves to opt-out, set to 'do not send', etc

Your scheduled reminder would therefore need to include a checksum to the webform, the construction of which is explained on the civi tab of the webform

Improve this answer
1

We get around the lack of an opt-out link in what could be a very labour-intensive way.

We link the words "opt-out" to an email (rather than a URL) and pre-fill it with an email address (info@...), subject (Please don't send me any more emails) and text (eg. "Source: Membership reminder - three weeks out").

Fortunately our opt-out rate for membership reminders is only 2 or 3 per thousand and we can manage that manually.

Improve this answer

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.