All of the event registrations on our website are throwing the following error message:
0 - <div id="crm-container" class="crm-container" lang="en" xml:lang="en"> <style type="text/css" media="screen"> @import url(/administrator/components/com_civicrm/civicrm/css/civicrm.css); @import url(/administrator/components/com_civicrm/civicrm/bower_components/jquery-ui/themes/smoothness/jquery-ui.min.css); </style> <div class="messages status no-popup"> <div class="icon red-icon ui-icon-alert"></div> <span class="status-fatal">Sorry but we are not able to provide this at the moment.</span> <div class="crm-section crm-error-message">id (value: ) is not of the type Positive</div> <p><a href="https://www.usfashionindustry.com/" title="Main Menu">Return to home page.</a></p> </div> </div> <script language="JavaScript"> function toggle( element ) { var className = element.className; if ( className == 'crm-accordion-wrapper collapsed crm-fatal-error-details-block') { element.className = 'crm-accordion-wrapper crm-fatal-error-details-block'; } else { element.className = 'crm-accordion-wrapper collapsed crm-fatal-error-details-block'; } } </script>
You may not be able to visit this page because of:
an out-of-date bookmark/favourite
a search engine that has an out-of-date listing for this site
a mistyped address
you have no access to this page
The requested resource was not found.
An error has occurred while processing your request.
Please try one of the following pages:
Home Page
If difficulties persist, please contact the System Administrator of this site and report the error below.
<div id="crm-container" class="crm-container" lang="en" xml:lang="en"> <style type="text/css" media="screen"> @import url(/administrator/components/com_civicrm/civicrm/css/civicrm.css); @import url(/administrator/components/com_civicrm/civicrm/bower_components/jquery-ui/themes/smoothness/jquery-ui.min.css); </style> <div class="messages status no-popup"> <div class="icon red-icon ui-icon-alert"></div> <span class="status-fatal">Sorry but we are not able to provide this at the moment.</span> <div class="crm-section crm-error-message">id (value: ) is not of the type Positive</div> <p><a href="https://www.usfashionindustry.com/" title="Main Menu">Return to home page.</a></p> </div> </div> <script language="JavaScript"> function toggle( element ) { var className = element.className; if ( className == 'crm-accordion-wrapper collapsed crm-fatal-error-details-block') { element.className = 'crm-accordion-wrapper crm-fatal-error-details-block'; } else { element.className = 'crm-accordion-wrapper collapsed crm-fatal-error-details-block'; } } </script>
The website is running Joomla 3.5.1 and CiviCRM 4.6.15. We've made some changes recently to the profiles and did a large site upgrade a few weeks ago, but I'm still trying to track down when the issue started.
To troubleshoot, I've checked the resource URLs and the site config, all are setup to use https://www and the URL doesn't change when moving from one page to the next.
When I attempted to set up the Site Profile settings, that throws an error message as well:
There was an error in reading your site configuration.
Snapshot ID uOV7F-LqpIP-vGUht-frahE
Timestamp 2016-04-26 21:39 UTC
Status error
Site URL https://www.usfashionindustry.com/administrator/administrator/components/com_civicrm/civicrm/extern/cxn.php
App URL https://mycivi.org/app:org.civicrm.profile/cxn/register
Data {"is_error":1,"error_message":"Client exception: Received garbled message","garbled_message":false}
I don't know why "administrator" shows up twice in the URL. With our Joomla install, there are two civicrm.settings.php files, and the one in the administrator directory has /administrator as part of the site URL. I tried changing this to see if that made a difference, but instead it broke some other back-end functionality.
Enabling error messages and debugging also hasn't turned up additional clues. I also tried changing the template on a registration page to see if there was a scripting conflict with the template (which is old), but the error persisted. Any thoughts? I'm tempted to upgrade to 4.7.x to see if that solves the problem.
The following is from the CiviCRM.randomstring file in the ConfigAndLog folder (with the root removed):
Apr 26 22:13:33 [info] $backTrace = #0 /administrator/components/com_civicrm/civicrm/CRM/Core/Error.php(364): CRM_Core_Error::backtrace("backTrace", TRUE)
#1 /administrator/components/com_civicrm/civicrm/CRM/Utils/Type.php(371): CRM_Core_Error::fatal("id (value: ) is not of the type Positive")
#2 /administrator/components/com_civicrm/civicrm/CRM/Utils/Request.php(85): CRM_Utils_Type::validate("", "Positive", TRUE, "id")
#3 /administrator/components/com_civicrm/civicrm/CRM/Event/StateMachine/Registration.php(52): CRM_Utils_Request::retrieve("id", "Positive", Object(CRM_Event_Controller_Registration), TRUE)
#4 /administrator/components/com_civicrm/civicrm/CRM/Event/Controller/Registration.php(47): CRM_Event_StateMachine_Registration->__construct(Object(CRM_Event_Controller_Registration), TRUE)
#5 /administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php(307): CRM_Event_Controller_Registration->__construct("Event Registration", TRUE, "null", NULL, "false")
#6 /administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php(86): CRM_Core_Invoke::runItem((Array:15))
#7 /administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php(54): CRM_Core_Invoke::_invoke((Array:3))
#8 /components/com_civicrm/civicrm.php(86): CRM_Core_Invoke::invoke((Array:3))
#9 /components/com_civicrm/civicrm.php(11): civicrm_invoke()
#10 /libraries/cms/component/helper.php(405): require_once("/components/com_civicrm/civicrm.php")
#11 /libraries/cms/component/helper.php(380): JComponentHelper::executeComponent("/components/com_civicrm/civicrm.php")
#12 /libraries/cms/application/site.php(191): JComponentHelper::renderComponent("com_civicrm")
#13 /libraries/cms/application/site.php(230): JApplicationSite->dispatch()
#14 /libraries/cms/application/cms.php(257): JApplicationSite->doExecute()
#15 /index.php(49): JApplicationCms->execute()
#16 {main}
