My company may be moving to a hosted VOIP solution. I've been looking for a solution to integrate a VOIP system with CiviCRM but it appears that this is still under development and no solution is in place at this time. Is it possible to integrate a VOIP system with CiviCRM? I'm looking to automate creation of an activity and update fields with call data. I assume a browser plugin could handle the click to dial portion but Im unsure. Any help is appreciated.
There isn't a single unified VOIP interface, so each interface with civi would have to be custom.
I've seen two interfaces with an Asterisk based VOIP: - fetch the name of the caller (based on the number) to display it on the phone when ringing - add click to call on various screen (at least the contact details) - log a call
For the last one, I don't think it has never been very useful, because most of the callers don't seem to think most of the calls are important enough
Neither of these were hard to develop, but as said, it's probably quite specific to what is your VOIP solution.