In Civimail we edited one of the inbuilt mail templates. One of the tips is to change the links for the social media icons. We right click on that icon and click on insert link. We put our correct link to our facebook page and save

The link shows. However when sending a test email and clicking on the facebook link, it sends the user to this link: https://crm.arpra.org.au/sites/all/modules/civicrm/extern/url.php?u=8&qid=10

this is not the link we pasted into the facebook icon. There seems to be very little instruction on this in the user guide. Any clues?

1 Answer 1


The change in link is caused by tracking click-throughs (another setting in CiviMail). When CiviMail is set to track click-throughs, it creates a 're-direct' link on your own server so if someone clicks your link in your mailing, Civi knows that it was actually clicked. If the link went directly to your Facebook page, Civi would have no way of knowing that the link was used.

As for the white screen and error that comes up when you click the link, see email links not working - date.timezone function and CiviMail - when Track Click Throughs is enabled, links result in a white screen with warnings for how to correct it.

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