I apologize in advance, as this question seems to have been asked many times, but the answer is still not clear after looking at different responses. I am using Civi 4.7.7 and Wordpress. I am using PayPal Pro for both credit cards and PayPal, on my own website. When a client uses credit card, there is no problem, and he also receives a Civi Contribution Confirmation Email. However, when PayPal is used, a payment receipt email is generated through PayPal, but there is no Civi confirmation sent, and on the backend of Civi it says the status of the transaction is pending (incomplete transaction).

The PayPal IPN is pointing to the the homepage of my website. Please can you tell me how to fix this problem?

Thank you! S

  • Please see the related topic which might help - civicrm.stackexchange.com/questions/7794/…
    – Ghost
    Jul 11, 2016 at 11:34
  • Where is this? /media/civicrm/ConfigAndLog Is it possible there is a civicrm bug here and who would I report this to?
    – SHE
    Jul 11, 2016 at 18:50
  • For Wordpress, the log files should be in /wp-content/plugins/files/civicrm/ConfigAndLog. Check the latest log file and the information in the log file might help to identify the issue.
    – Ghost
    Jul 12, 2016 at 8:40

1 Answer 1


Not sure if this applies, but there is a known issue regarding receipts and payment recording for recurring payments. See CRM-18805.

PR-8615 corrects this and is scheduled to be merged into the 4.7.10 release, or you can apply it yourself to 4.7.6.

  • Thank you, I'm not sure if this would happen with current payments as we are just starting out and don't yet have recurring payments.
    – SHE
    Jul 11, 2016 at 17:20

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.