Credit Card Payment after Editing Event Registration with more Choices

Question

Drupal 7 Civi 4.6.15

How do we manage this workflow?

1. Participant registers for event using discount code, pays $0.
2. Calls, wants to add non-free items to registration, we edit the Registration and add them.
3. Registration now says $250 with status payment pending

How do we apply a new credit card charge to this changed registration? On the backend it lets us enter credit card payment details, but doesn't let us charge it, AFAIK.

We are also having similar issue seen here: Having issues with recording new payments for registrations paid with credit cards

If we mark the registration as 'Partially Paid', then try to record payment, Civi error spits out in log

Notice: Undefined variable: paymentVal in CRM_Core_BAO_FinancialTrxn::getPartialPaymentWithType()

Answer 1

Your use case is quite valid, however, the assumption that once a contribution has been marked as completed, there should be no need for further payment processing, and, AFAIK, is meant to preserve data integrity. That said, aside from what Pete suggested, the only other way I can think of would be for you to charge the amount due directly via your payment processor portal (i.e. outside of Civi), and then update the pending contribution to a status of completed and include the transaction ID for good measure. In this way, your event income reporting will remain accurate without having to cancel the participant registration and re-record it.

Hope this helps! Tamar

Answer 2

One option would be to delete their initial registration, then use the public registration form either Incognito or the 'register as other' and submit their new registration with their credit card payment.