5

(Civi 4.4.6, Civi Webform 7.x.4-10, Drupal 7.37)

From what I read on the Civi webform wiki (https://wiki.civicrm.org/confluence/display/CRMDOC/Webform+CiviCRM+Integration), receipts should be generated from the attached contribution page just as they would from the contribution page itself. Is this not correct? What is happening with our client's is that none of the usual info about the organization for whom the user is joining/renewing is included in the email, so when the organization gets the copy of the receipt, there's nothing to identify who it was (other than, of course, the email address). Is there some trick to passing all the necessary information over?

Here is the image (identifying info awkwardly scribbled out - graphic artist, I am not): enter image description here

Improve this question
2
  • Have you modified your receipt templates in CiviCRM ?
    – Zachary
    Commented Aug 17, 2016 at 3:27
  • No, we have not modified the receipt template. From the documentation it doesn't seem that one should have to do so - the same information that would appear in the receipt from the regular contribution page should also appear in the receipt from the webform.
    – Lesley Carter - BackOffice
    Commented Aug 17, 2016 at 13:42

1 Answer 1

Reset to default
1

In that case you need to manually add tokens to the receipt - message template - so you can provide more information to the receipt -

Creating new tokens - https://wiki.civicrm.org/confluence/display/CRMDOC/Tokens

if you need to add some contact tokens then refer to the below - Can I put custom field tokens into a message template?

I guess this helps !!!

Improve this answer
10
  • Thanks, but the information should already be in the receipt template. It was appearing correctly when the contribution page was used outside of the webform, so I'm not sure why it's not appearing now.
    – Lesley Carter - BackOffice
    Commented Aug 17, 2016 at 13:43
  • Both are different templates - please look for Administer -> Communications -> Message Template -> system Workflow Messages. so, you will get a better idea. - Thanks
    – Ramesh - ARTECH Consultancy
    Commented Aug 17, 2016 at 14:02
  • Yes, I am well familiar with the membership receipt templates and have modified them on numerous occasions - but in this case, the client's system workflow receipt templates are all straight out of the box; none have been edited. Again, if the webform is using the membership receipt template, I should not need to customize it. Is the webform in fact using the contribution receipt template? (which would be odd)
    – Lesley Carter - BackOffice
    Commented Aug 17, 2016 at 14:31
  • I have not tested it But it would be using contribution template because we do need a contribution page for an webform configuration - need to test
    – Ramesh - ARTECH Consultancy
    Commented Aug 17, 2016 at 14:52
  • Hmm - that seems like an unfortunate circumstance. Since Civi uses contribution pages for both contributions and memberships, and can discern between the two for receipting purposes, I would have hoped that Civi webform would be able to use similar functionality.
    – Lesley Carter - BackOffice
    Commented Aug 17, 2016 at 14:56

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.