I scheduled a mailing to send according the the instructions, and it didn't send. Now what?

  • 1
    There are a number of possible reasons for this. What CMS and what version of Civi are you using? Are you able to send a test email from that scheduled mailing? Can you send individual mailings to individual contacts? Please let us know some more details of your situation. Aug 25, 2016 at 19:59

1 Answer 1


This has happened to me in the past for a few reasons

  • In one instance, my time zone was set wrong so the scheduled time had already passed, and the mailing was never triggered.
  • My cron jobs weren't running. A temporary fix would be to trigger the job manually in Administer > System Settings > Scheduled Jobs > Send Scheduled Mailings.
  • My cron job hadn't run yet. For example, I can schedule my email to go out at 1:15, but if my cron jobs run every hour it won't go out until 2:00.

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