0

We are having a handful of members who we don't want to send auto renewal reminders to. Our board or other other staff are in regular contact with them and auto generated renewal reminders are adding confusion.

Has anyone been in the same situation or does know a work around to disable auto renewal reminders, but only for a few contacts (organizations)?

1

Thank you A Davidson and Peter for your ideas. After doing some more digging (did not find this post before), I came across this post, explaining how to limit the recipients of a scheduled reminder to a defined group.

I think this option will work for us.

0

Have you tried setting there privacy preferences to 'do not email' on the contact page?

  • This would be an option, but would it not also block them then from receiving newsletters, etc? – FWHH Oct 12 '16 at 13:00
  • We have a no bulk emails option, do you have that option? You may be able to customise. – A Davidson Oct 13 '16 at 8:36
0

I'm not sure if this would work but you could perhaps create a special membership type, then put the relevant contacts in that type. Then when you edit the Scheduled Reminders entity, omit that new membership type from the selection options. The reminders would then only go to the memberships you have selected.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.