How can I include pictures in the Newsletter created with Civicrm ? Using the "Image" Button in Civicrm's HTML editor, the pictures appear in the newsletter template as well as in the "preview as HTML" window, but in both test e-mail and the actual e-mail they only appear as a frame with a torn sheet of paper in the top left corner. How can I solve this problem ?

edit: https://civicrm.lesewelt-ortenau.org/sites/default/files/civicrm/persist/contribute/images/IMG_2143%282%29.JPG

I tried opening the URL to one of the pictures at home yesterday but could not open itwhereas it works from the pcs in our office. I assume the problem is one of the two mentioned by user Fabian. However i don't know how to proceed now, having close to no experience with servers etc.

Civicrm ver.4.6.21 // Drupal

  • any chance you could share the URL for one of the pictures? Oct 19, 2016 at 12:58

1 Answer 1


Hi Felix and welcome to CiviCRM Stack Exchange.

Your problem could have a number of reasons, e.g. the following:

  • your server does not allow access via http for anonymous users (could be protected by htaccess, a vpn...)
  • you do not have a ssl certificate or it is self-signed

If that is not the reason please try to provide some more information such as:

  • are images not displayed for all recipients or only certain ones?
  • does it happen with all mail clients/services or only certain ones
  • ...
  • The problem was an expiered SSL-certifcate for the domain.....purchasing a new one fixed the issue. Thanks for the quick help!
    – Felix
    Oct 28, 2016 at 12:22

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