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Users reported that CiviMail is not pushing their messages. The scheduled mailings have Started, but not Completed. When I go to scheduled jobs and manually execute the Send Scheduled Mailings, it refreshes the page but doesn't send the mail. When I go to my host control panel and initiate the Cron manually, I receive the following error:

Notice: A session had already been started - ignoring session_start() in /home/mysite/www/www/includes/session.inc on line 287

I found a few "solutions" via Google that involve editing the session start php code.

For instance I entered this into the root php.ini file:

if(!isset($_SESSION)) 
{ 
    session_start(); 
}

It clears the error when running the cron manually, but it doesn't actually send the pending messages in Civi.

The log says:

Parameters parsed (and passed to API method): a:1:{s:7:"version";i:3;}

Full message: Finished execution of Send Scheduled Mailings with result: Failure, Error message: DB Error: syntax error

There was another "solution" to add "php_flag session.auto_start 0" to the .htaccess file. When I tried that, it gave me server not found errors when trying to access the site.

I also cleared my _sessions table to see if that fixed the issue. No dice.

Does anyone have a possible solution to this issue? Thank you.

Civi 4.7.12 Drupal 7.51

Edit: 10-29-16 / 2159 to add log error message.

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  • What is the result of running the Send Scheduled Mailings job? It writes a message that you can examinate at the View Job Log link. – Kainuk - CiviCooP Oct 29 '16 at 21:17
  • Parameters parsed (and passed to API method): a:1:{s:7:"version";i:3;} Full message: Finished execution of Send Scheduled Mailings with result: Failure, Error message: DB Error: syntax error – S Christopher Oct 30 '16 at 4:57
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    That explains why the emails are not pushed. Maybe you can find more information in civicrm.stackexchange.com/questions/11210/… – Kainuk - CiviCooP Oct 30 '16 at 7:23
  • CiviCrm errors can be logged to drupal watchdog logging. But you have to enable it in Administer CiviCRM -> Settings - Debugging and Error Handling. This should give you the syntax of the sql statement that causes the DB Error. Maybe you can add it to the question for feedback. – Kainuk - CiviCooP Oct 30 '16 at 15:47
  • Thank you! The messages have been sent after deleting and re-scheduling them. It looks like the solution was as described in your link. Issue resolved (at least on my end). – S Christopher Oct 30 '16 at 16:44
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Kainuk referenced a post that I missed regarding this issue. It appears that after scheduling the mailings, users were deleted from the groups to whom those mailings were scheduled to send. A quick cancellation of those messages, then re-using them solved the issue.

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  • Could you accept your own answer here, please? – thoni56 Jun 10 '17 at 15:32

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