I am brand new to CiviCRM :) 4.7.4 We are using WordPress for our website 4.6.1

I am trying to manually enter a contribution and/or a pledge as I am testing out the new database with just a few contacts. I am trying to add a contribution manually one by one to a donor that already
exists in the database. Also did this with a pledge

Contact selected: Daffy Duck Selected Contributions tab, then new contribution

Financial type - Campaign Contribution Total Amount = 875.00 (US$) Source = Board Contribution status = Pending (since this is one of 4 payments to be made)

Soft Credit - N/A

Under Payment Details: Received: March 24, 2016 Time: 10:00 a.m. payment method = Check Check no. = 9083 transaction id = blank Receipt date = July 27, 2016 Time: 12:22 pm

Under Additional Details: Non-deductible amount = $22.00 Fee amount = blank n/a Net amount = 875.00 all other fields left blank

Hit the SAVE button and said contribution was saved to contact

But when I go to the Contributions or Pledge summary page for that contact it does not show any dollar amount for the contribution of $875 that I
put in.

the first column which should show the $875 only shows a blue Dollar sign ($)
with no amount. Type "campaign contribution" and Source "Board" appear as they should

why is the amount not showing up? Thank you for your assistance. BB

  • Can you post a screenshot of how your finance type "campaign contribution" is set up and also tell us what version you are running?
    – Christia
    Nov 17, 2016 at 20:27
  • Thanks Christia for responding. I am really new at this, just starting so appreciate your help. Wordpress 4.7.4 The Finance type is the default Nov 17, 2016 at 20:57
  • Your CiviCRM also has a version, unrelated to your word press version. I looked the way you entered it and that seems correct. Have you tried deleting your cancelled transaction?
    – Christia
    Nov 17, 2016 at 20:59
  • Default campaign contribution from the drop down menu for that field. By the way, I do not have a contribution page set up. We are still using the Support us or donate button on our website that was set up prior to obtaining CiviCRM. www.romesymphony.org Nov 17, 2016 at 20:59
  • No, not sure how to delete the cancelled transaction. Nov 17, 2016 at 21:00

1 Answer 1


If you have two transactions entered that are exactly the same and both pending, but one is cancelled, it may have created a conflict in the system. Try deleting the cancelled transaction and see if that helps.

  • I tried that and didn't work. Works ok in demo but not on my civiCRM - configuration problem? Nov 18, 2016 at 19:04
  • Sorry. I just saw your other post. The information you provided there would have been helpful here. Link: civicrm.stackexchange.com/questions/15906/…
    – Christia
    Nov 18, 2016 at 20:18

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