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I am brand new to CiviCRM :) 4.7.4 We are using WordPress for our website 4.6.1

I am trying to manually enter a contribution and/or a pledge as I am testing out the new database with just a few contacts. I am trying to add a contribution manually one by one to a donor that already
exists in the database. Also did this with a pledge

Contact selected: Daffy Duck Selected Contributions tab, then new contribution

Financial type - Campaign Contribution Total Amount = 875.00 (US$) Source = Board Contribution status = Pending (since this is one of 4 payments to be made)

Soft Credit - N/A

Under Payment Details: Received: March 24, 2016 Time: 10:00 a.m. payment method = Check Check no. = 9083 transaction id = blank Receipt date = July 27, 2016 Time: 12:22 pm

Under Additional Details: Non-deductible amount = $22.00 Fee amount = blank n/a Net amount = 875.00 all other fields left blank

Hit the SAVE button and said contribution was saved to contact

But when I go to the Contributions or Pledge summary page for that contact it does not show any dollar amount for the contribution of $875 that I
put in.

the first column which should show the $875 only shows a blue Dollar sign ($)
with no amount. Type "campaign contribution" and Source "Board" appear as they should

why is the amount not showing up? Thank you for your assistance. BB

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10
  • Can you post a screenshot of how your finance type "campaign contribution" is set up and also tell us what version you are running?
    – Christia
    Commented Nov 17, 2016 at 20:27
  • Thanks Christia for responding. I am really new at this, just starting so appreciate your help. Wordpress 4.7.4 The Finance type is the default
    – B Beninato
    Commented Nov 17, 2016 at 20:57
  • Your CiviCRM also has a version, unrelated to your word press version. I looked the way you entered it and that seems correct. Have you tried deleting your cancelled transaction?
    – Christia
    Commented Nov 17, 2016 at 20:59
  • Default campaign contribution from the drop down menu for that field. By the way, I do not have a contribution page set up. We are still using the Support us or donate button on our website that was set up prior to obtaining CiviCRM. www.romesymphony.org
    – B Beninato
    Commented Nov 17, 2016 at 20:59
  • No, not sure how to delete the cancelled transaction.
    – B Beninato
    Commented Nov 17, 2016 at 21:00

1 Answer 1

Reset to default
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If you have two transactions entered that are exactly the same and both pending, but one is cancelled, it may have created a conflict in the system. Try deleting the cancelled transaction and see if that helps.

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  • I tried that and didn't work. Works ok in demo but not on my civiCRM - configuration problem?
    – B Beninato
    Commented Nov 18, 2016 at 19:04
  • Sorry. I just saw your other post. The information you provided there would have been helpful here. Link: civicrm.stackexchange.com/questions/15906/…
    – Christia
    Commented Nov 18, 2016 at 20:18

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