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Many Stack Exchange answers say to "check your CiviCRM logs" which can be found in the "ConfigAndLog" directory, or to "delete your templates_c folder". What are the default locations for the ConfigAndLog and templates_c directories?

2 Answers 2

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The two directories are found side-by-side. The location varies by CMS; see below. Note that you'll need access to your server's file system. If you have FTP/SFTP/SSH access, you can use that. If you have a control panel, check for a "File Manager" plugin:

  • Drupal: <drupalroot>/sites/default/files/civicrm/
  • Joomla: <joomlaroot>/media/civicrm/
  • WordPress: <wordpressroot>/wp-content/uploads/civicrm/
  • WordPress (old): <wordpressroot>/wp-content/plugins/files/civicrm/
    • Any CiviCRM version 5.29 and later will never have the "old" location.
  • Backdrop: <backdroproot>/files/civicrm/
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  • A useful feature development would be a mechanism, as is the case with access to the scheduled jobs log, to provide visibility of the log file through the UI, especially for those people who may not have ready access to the server.
    – Graham
    Commented Nov 23, 2016 at 10:07
  • I'm just seeking a more detailed answer to the specific file over here Commented Feb 4, 2017 at 11:55
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    For Wordpress, I'm not sure what version this may have changed (I'm in 4.7) but I think these files are in /wp-content/uploads/civicrm/ now
    – RayWright
    Commented Jul 13, 2017 at 13:00
  • Jon can you clarify what you mean by WP (old). Are you referring to the WP version, or civi version?
    – petednz - fuzion
    Commented Dec 15, 2017 at 22:07
  • @petednz-fuzion Both are valid defaults. One was the default in older versions of CiviCRM - I don't know when it changed. Since a WP site might be an older site that's been upgraded, it's important to check both. Commented Dec 16, 2017 at 7:33
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Another option for seeing the civi logs is adding the extension CiviCRM Log Viewer which gives a link via the Admin menu to view the error log

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