Our organisation is using CiviCrm 4.4.8. And we use Civicases a lot. Our users that login to our CiviCrm system using an iMac have trouble typing their e-mail (on a case) as each time when they press enter the cursor goes up instead of down. Can any one help us solving this issue, I am sure we are not the only one who has bumped into this issue.

Looking forward to your response.

  • I don't have such an old copy of CiviCRM handy, but when I'm looking at the "Open Case" screen in CiviCRM, I don't see a place to enter an email. So I think I'm looking at the wrong screen. Could you please edit your question to make it clear which screen has this problem? – Jon G - Megaphone Tech Dec 9 '16 at 20:43
  • Jon the email is under Case Roles on Manage Case - you can click on a mail icon in there to send an email and file it on the case. – Demerit Dec 9 '16 at 20:47

Under Administer - Customize Data and Screens - Display Preferences, there's a choice for WYSIWYG editor. Try changing it to something else and see if the problem goes away.

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  • I've seen this behaviour using WYSIWYG editors. I don't know whether its specific to the browser being used, or the WYSIWYG editor itself. – Graham Dec 13 '16 at 17:20

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