I'm setting up a Signup, Renew, Donate page for both Membership signup/renewal and adding in an optional donation. I first tried setting the Financial Type = Membership. Everything worked fine, except the Membership and Donation were consolidated into one fee, not separate despite checking "Separate Membership Payment" when setting up the page. Also, on the receipt to the member, the two fees are added together, so they can't see how much was a donation (fully tax deductible) and how much was a membership (only partially deductible).
So, I tried setting Financial Type = "Donations" and now everything works correctly in the database regarding both separate donation and membership entries, as well as getting the membership info correct. If an offline payment is selected, the invoice nicely breaks out the membership and donation information - see attached. HOWEVER, for an ONline payment, there is a separate email receipt for both the donation and the membership - see attached. The donation receipt is correct. However, the membership receipt shows TWICE the amount, because the membership is counted BOTH as a membership and now a redundant donation - see attached. If the optional donation is not included, the membership receipt still is double-counted, which will certainly create confusion to members.
Is this a configuration issue that someone else has solved? OR, is it possibly a bug in generating the email receipt. Everything works perfectly except the separate e-mail for the membership. Ideally, the email receipt, like the invoice, would simply show both items with the correct total.
Thanks for any help on this.
The screenshot below shows correct reply on our website. Going into the CiviCRM database, a $17 Contribution is recorded as a donation, and a $30 membership is also recorded and the member's membership status is accurately updated.
Below is the corresponding incorrect Membership Receipt in email. Note that the membership fee of $30 is listed also as a contribution, so that the total $60 is exactly DOUBLE.
Below we see that the Donation Receipt in email is perfect.
Finally, the Invoice below generated for an offline payment (Pay Later) also correctly breaks out the total plus each item. It would be great if a receipt like this could be combine into just one receipt e-mail, although not necessary. We just don't want it to look like the Membership cost was double the actual.