I am trying to send a Thank You email to our donor contributors through CiviMail. We have a message template set up. But our test emails keep showing the wrong sender email account "[email protected]" instead of our goal "[email protected]." The latter email address is already set up in our From Email Address and Mail Accounts. The CiviCRM manual mentioned that there was a dropdown to change the sender? But I don't see this option anywhere. Please advise.


  • 1
    Welcome to Stack Exchange! Can you please update your question with what version of CiviCRM you are running, as well as what CMS platform and version (Drupal, Wordpress or Joomla?). This will ensure that the community can provide a more specific answer.
    – Christia
    Commented Dec 23, 2016 at 0:03

1 Answer 1


The drop-down for the 'from' (sender) email address is on the first page of the mailing screen which is called the 'Define Mailing' screen. The drop-down is appropriately named 'From' with an asterisk by it to denote that it's mandatory. It's likely that you need to look at the 'from' email address table (Administer/CiviMail/From Email Addresses) and check what the default is. This assumes you're using 4.6 or greater.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.