CiviMail - How do I change the sender email account?

Question

I am trying to send a Thank You email to our donor contributors through CiviMail. We have a message template set up. But our test emails keep showing the wrong sender email account "info@email.com" instead of our goal "donations@email.com." The latter email address is already set up in our From Email Address and Mail Accounts. The CiviCRM manual mentioned that there was a dropdown to change the sender? But I don't see this option anywhere. Please advise.

Stacy

Answer 1

The drop-down for the 'from' (sender) email address is on the first page of the mailing screen which is called the 'Define Mailing' screen. The drop-down is appropriately named 'From' with an asterisk by it to denote that it's mandatory. It's likely that you need to look at the 'from' email address table (Administer/CiviMail/From Email Addresses) and check what the default is. This assumes you're using 4.6 or greater.