Following upgrade to 4.7.14 we are seeing two errors in lightboxes when opening Civi:

Unable to download extension from https://civicrm.org/extdir/ver=4.7.14|cms=Drupal/single. Error Message: SSL connect error

The CiviCRM public extensions directory at https://civicrm.org/extdir/ver=4.7.14|cms=Drupal could not be contacted - please check your webserver can make external HTTP requests or contact CiviCRM team on CiviCRM forum.

I have used wget on the server to check that it can access the address, which it can, and the SSL certificate for civicrm.org seems predictably valid! Has anyone else seen this error?

  • For one thing, that link doesn't go anywhere nice. I'm wondering why there is a pipe in the URL. Can you tell us what method you used to download the extension? From CiviCRM.org directly, from within your CiviCRM admin panel by clicking add extension, from drush or some other way?
    – Christia
    Commented Dec 24, 2016 at 4:09
  • Also, if you don't mind, can you share what extension you are trying to add?
    – Christia
    Commented Dec 24, 2016 at 4:15
  • I have the same problem with Wordpress and 4.7.14. I am not trying to do anything special at all (I am not trying to do anything with extensions, for example) Commented Dec 27, 2016 at 7:36

2 Answers 2


For anyone else this might help - I ran a Cleanup Caches via /civicrm/admin/setting/updateConfigBackend?reset=1

and the site started working fine again.


Problem resolved itself / cleared without further action - guess it was a server or connectivity issue.

  • My guess is that it was a caching issue. Glad it's working out now!
    – Christia
    Commented Jan 26, 2017 at 23:19

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