I was following the instructions to upgrade to 4.7.14 here: https://wiki.civicrm.org/confluence/display/CRMDOC/Upgrading+CiviCRM+for+Wordpress It clearly says to extract the zip file in /wp-content/plugins/. It then says to clear caches and point to the upgrade url. This leads to: Your database has already been upgraded to CiviCRM 4.7.13. The extract left things in a directory called: civicrm-4.7.14-wordpress. This implied to me that the upgrade will move things from there to the civicrm directory, but reading things here and elsewhere I suspect that files need to be extracted (or moved) to the civicrm directory. There are no instructions to do that. Should I remove the civicrm/ tree and move civicrm-4.7.14-wordpress/civicrm to plugins/?

1 Answer 1


The assumption that was made in the instructions is that you must extract the files into the /wp-content/plugins/ directory and then rename the resulting file to civicrm, just like the old directory was named. The previous step to this was to backup /wp-content/plugins/civicrm.

E.g. Back up and delete /wp-content/plugins/civicrm then extract the new version and name it civicrm and put it in /wp-content/plugins/, thus replace the previous.

  • Thanks for confirming. Assumptions in instructions is not a good thing. Is there someone I should contact about correcting the instructions or should I just try to edit them myself?
    – Mike Ubell
    Commented Dec 24, 2016 at 19:48
  • 1
    I see now that my problem was that the gui tool I was using created an extra subdirectory to extract the zip file... so this was actually operator error.
    – Mike Ubell
    Commented Dec 24, 2016 at 22:01

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