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In many case, when visitors register to a public event, they use either capital case for or small case for their last name. Therefore, the deduplication engine considers both to be different. Can it be circumvent?

  • I think this is a really good point and that Deduping should be made to be case insensitive - unless someone comes up with some suggestions this may be something that requires financial or development resources to get progressed via the JIRA system – petednz - fuzion Jan 17 '17 at 18:58
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On workaround/better solution is to change the format of the value entered by end users so DAMIEN is converted into Damien, and the dedupe rule compares Damien=Damien and all works smoothly.

https://github.com/TechToThePeople/civicrm-normalise

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