Custom Email Greeting token doesn't work

Question

I've done a custom email greetings that have this structure:

{capture assign=l}{contact.preferred_language}{/capture}
{capture assign=g}{contact.gender}{/capture}
{if $l=="en_US"}Dear
{elseif $l=="et_EE"}Kallis
{elseif $g=="Female"}Дорогая
{else}Дорогой{/if}

It works fine in the summary tab of the contact profile. But token {contact.email_greeting} doesn't work when I am sending emails. There is nothing instead of email greeting.

Do you have any suggestions how can I fix this problem?

Thanks in advance.

Answer 1

Any chance you don't have smarty enabled for civiMail so your capture-assigns and ifs aren't working in the mail?

Try checking your civicrm.settings.php file and look for the line

define( 'CIVICRM_MAIL_SMARTY', 1 );

as per https://backofficethinking.com/blog/tip-how-personalize-emails-civicrm. If you don't find it, or if it's set to 0, you'll need to add/change it for this to work.