We've recently upgraded to CiviCRM 4.7.16. I need to record a payment for an event registration. I used to go to the event record, click edit, and then there would be an option to record a payment. Now, that option does not seem to exist. When I add a new event participant, there is also no opportunity to record a payment. Anyone know how I can record a payment? enter image description here


2 Answers 2


I think i replicated this on Demo, but only if the Event was not set to be a Paid Event at civicrm/event/manage/fee?reset=1&action=update&id=x

As soon as i made it a Paid Event, the Record Payment option appeared when editing an Event Registration

  • Strange...I double-checked and all the events are set up as Paid Events, but none of them have the record payment option.
    – jgeurts
    Commented Mar 9, 2017 at 17:11
  • so is there an Edit i can make to the above answer to make it useful and then you can keep SE happy by accepting it
    – petednz - fuzion
    Commented Mar 9, 2017 at 19:33
  • I'm not sure. I still can't record a payment for a Paid Event.
    – jgeurts
    Commented Mar 9, 2017 at 20:41
  • ok - maybe that is where it is useful to 'ground truth' by comparing/testing on demo site
    – petednz - fuzion
    Commented Mar 10, 2017 at 1:00

Has there been any resolution on this?

I am seeing this same behavior: a paid event, when registering through the backend, I do not get the option to record payment (I'm using a price set).

Running 4.7.15 in WP.

Note 1: I also do not get the selected profile with custom fields. Note 2: This is for a past event (don't know if that matters)

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