We've recently upgraded to CiviCRM 4.7.16. I need to record a payment for an event registration. I used to go to the event record, click edit, and then there would be an option to record a payment. Now, that option does not seem to exist. When I add a new event participant, there is also no opportunity to record a payment. Anyone know how I can record a payment? enter image description here


I think i replicated this on Demo, but only if the Event was not set to be a Paid Event at civicrm/event/manage/fee?reset=1&action=update&id=x

As soon as i made it a Paid Event, the Record Payment option appeared when editing an Event Registration

  • Strange...I double-checked and all the events are set up as Paid Events, but none of them have the record payment option.
    – jgeurts
    Mar 9 '17 at 17:11
  • so is there an Edit i can make to the above answer to make it useful and then you can keep SE happy by accepting it
    – petednz - fuzion
    Mar 9 '17 at 19:33
  • I'm not sure. I still can't record a payment for a Paid Event.
    – jgeurts
    Mar 9 '17 at 20:41
  • ok - maybe that is where it is useful to 'ground truth' by comparing/testing on demo site
    – petednz - fuzion
    Mar 10 '17 at 1:00

Has there been any resolution on this?

I am seeing this same behavior: a paid event, when registering through the backend, I do not get the option to record payment (I'm using a price set).

Running 4.7.15 in WP.

Note 1: I also do not get the selected profile with custom fields. Note 2: This is for a past event (don't know if that matters)

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.