Wordpress 4.7.3 Civi 4.6.26 iATS Payments for our processor

When donors make an ACH donation they get receipt right away and then a second one when the it clears their bank and the donation in Civi is changed from Pending to Completed. Is there a way to have Civi only send one receipt?

  • Very interested in this question. Happens to us as well. See civicrm.stackexchange.com/q/14233/105 – Allen Hutchison Mar 15 '17 at 3:06
  • I have been looking at when receipts have been sent and found a little more info that may help. First time recurring ACH donations receive no receipt until the donation clears the donors bank. ACH donations that are not recurring, receive a receipt at the time of the donation and a second receipt when the donation clears the donors bank. – Iowa Boy Mar 15 '17 at 15:44

I dug into the code:

Firstly, in my humble view, it could use splitting into separate functions. One function is almost 400 lines long, making investigation hard.

I think I've seen the problem though. If your version of civicrm is less than 4.7.12, it won't activate a lot of the logic for recurring contributions.


function _iats_civicrm_use_repeattransaction() { $version = CRM_Utils_System::version(); return (version_compare($version, '4.7.12') < 0) ? FALSE : TRUE; }

For example, line 1425, which decides if to use line 1448, which currently reads:

$complete['is_email_receipt'] = empty($options['is_email_receipt']) ? 0 : 1; try { $contributionResult = civicrm_api3('contribution', 'completetransaction', $complete); }

Update Oh, and there are also two unmerged patches from solid contributors: https://github.com/iATSPayments/com.iatspayments.civicrm/pulls

  • We upgraded to 4.7.17 (still not fully supported by iATS but I decided to try it) and I made a non-recurring donation and did not receive a receipt for it. I am assuming I will get the receipt once the transaction clears my bank which is how the system should work. – Iowa Boy Mar 16 '17 at 17:19
  • @CarlMiller neat! Drop me a line at john@civifirst.com to discuss fixing it up properly. – JohnFF Mar 16 '17 at 23:34

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