0

According to https://docs.civicrm.org/user/en/4.6/organising-your-data/smart-groups/

Smart groups respect people's subscription preferences. If people unsubscribe from the newsletter, they will be removed from the smart group.

Are there ways to

  • see who unsubscribed from smart groups
  • manually unsubscribe members as an admin
2

On the manage group screen (civicrm/group?reset=1) click on contacts next to the group in question. There you should be able to search for added pending and removed contacts for this particular group.

  • That sounds good. But in reality, searching there for 'added','removed' or 'pending' in a smart group all show the same results. Is that a bug ? – commonpike Apr 7 '17 at 14:26
  • If you have added them all via the Backend, that makes sense if no one has unsubscribed. Pending is only used if someone signed up online but thit not confirm the subscription. – Fabian Apr 9 '17 at 10:59
  • It's a smart group. I haven't added anyone, the system itself adds and removes people according to the given 'smart' definition. People did unsubscribe, but I can't see who have, and I have no way of manually unsubscribing them afaik. – commonpike Apr 10 '17 at 11:15
  • Those that are unsubscribed should have the status removed. If that's not working, I guess it could be a bug. PS You can still manually add contacts to a smart group even if they don't meet the smart group's criteria. – Fabian Apr 10 '17 at 16:08
  • OK - a bug then. Notice I how searching for 'added' yields exactly the same results as searching for 'removed', eg the same 1000 contacts that are added are also removed and pending all at the same time. – commonpike Apr 12 '17 at 13:26

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.