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One administrator's contact record is duplicated every time she performs the Activity action "Send email". The recipient's activity record indicates it was "added by" and points to a new contact record with the first, last and email of the administrator (no WP account associated with it). (There are now a very large number of these duplicate records!!)

Note, when she sends bulk emails, that activity is recorded under her correct logged in contact (associated with her WP account).

We thought it might be because there was a "From email addresses" associated with her name/email, but disabling it didn't help. (Can't be deleted without removing linked activity records which is not desirable). And another administrator with a From email does not duplicate.

I tried logging in as her and it still does it, so it is not the sequence of actions just she is performing. When I and other administrators send emails from our admin accounts, there is no duplication.

Has anyone seen anything like this before?

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  • This is recent behavior although there were some WP configuration changes the month earlier. Just noticed this possibly related thread: civicrm.stackexchange.com/questions/197/…
    – Karen S
    Apr 23 '17 at 21:55
  • Is it immediate, or is there a delay of a few minutes between the send email and the duplicate creation? (Should be visible from the activity vs contact timestamps.)
    – Chris Burgess
    Apr 23 '17 at 22:37
  • @chris The contact is created immediately; the timestamps show it created one second before the activity is inserted. This install is running Civi 4.6.26 and WP 4.7.4 - Thanks!
    – Karen S
    Apr 24 '17 at 11:27
  • @chris WOW!! Looking at those creation dates and drilling down showed that multiple identical contacts were created for just that one Send Email. I logged in as that administrator and just logging in created 7 new contacts!!!
    – Karen S
    Apr 24 '17 at 11:57
  • I'd guess that some integration to link contacts with WordPress users is misbehaving. Debugging the software in depth may be called for here, I'm not sure we'll solve it by question and answer! But if you do find a switch somewhere that fixes it, please say so on this question :)
    – Chris Burgess
    Apr 24 '17 at 18:51

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