I've been having problems trying to get CiviCRM 4.7.19 working. So I thought I'd try going back to CiviCRM 4.7.17, which I had managed to get working pretty well on another site. I deactivated and deleted CiviCRM 4.7.19, deleted and recreated the MySQL database, and uploaded, extracted and activated CiviCRM 4.7.17.

When I go to Settings on the WordPress dashboard, I don't see "CiviCRM Installer".

When I try http://<my_wordpress_home>/wp-admin/options-general.php?page=civicrm-install

I get "Sorry, you are not allowed to access this page." (Even though I am logged in as a WordPress administrator in another tab.)

I'm pretty new to CiviCRM and not sure where to go from here. Thanks for any tips you can provide.

WordPress 4.7.4 running on Linux.


  • Have you checked the file permissions? The account running the webserver software has to be able to read all the civi files and write to some directories.
    – Aidan
    Commented May 16, 2017 at 7:09

2 Answers 2


The civicrm directory under wp-content/uploads was not deleted when I deleted CiviCRM through the WordPress plugins interface. I deleted that manually using cPanel, and the install went normally.


If you unpacked the zip file in /wp-content/plugins as user root and that whole directory tree is owned by www-data or a similar user, that would be the problem.

Try ls -l one level back in the directory, see what username owns the files. If it's www-data, this incantation would fix it:

chmod -R www-data ./plugins
chgrp -R www-data ./plugins

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