When I added some case roles and set the case manager to one of these roles it doesn't appear to update on the case summary screen.

  1. Set up case http://dmaster.demo.civicrm.org/civicrm/a/#/caseType

  2. Add role

  3. Set manager

  4. View the case summary enter image description here

No matter which case role I set the case manager to, it still shows as Case Coordinator is (Case Manager) in the first column of the table shown.

I think this is a bug, but if it is, has anyone else come across this?

  • I came across a similar problem: If you have already added activity types to a case and change them afterwards (e.g. the label), those chanegs will not bereflected in the case type. I think that changes after defining the case type are not dealt with...
    – Fabian
    Commented May 17, 2017 at 15:47
  • Can you also confirm that when trying to delete the case role, it still appears there? I tried editing the name of the user and nothing happens either.
    – Kristine
    Commented Jul 10, 2017 at 15:46

1 Answer 1


We have found that this is a bug.

If you're a developer the function which isn't working properly is in: - CRM/Case/XMLProcessor/Process.php Line 199 was checking whether $relationshipTypeXML->manager was set, as opposed to whether $relationshipTypeXML->manager == 1

  • Did this make it to JIRA? Was there a fix?
    – petednz - fuzion
    Commented Jun 25, 2017 at 6:09
  • Sorry @petednz-fuzion we didn't submit a patch
    – Jon-man
    Commented Jul 21, 2017 at 10:37

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