We recently upgraded to CiviCRM 4.7.19 on Drupal 7.52 and for some reason the New Organization button isn't appearing when searching for an unknown organization for a contact's current employer. I can add an organization via CiviCRM > Contacts > New Organisation but our backoffice staff liked being able to add from the person contact page. I've checked the console and there are no errors flagged and isn't a CSS thing as the element holding the button exists but just doesn't have the button markup e.g. instead of:

<div class="crm-entityref-links"> <a class="crm-add-entity crm-hover-button" href="/civicrm/profile/create?reset=1&amp;context=dialog&amp;gid=5"><i class="crm-i fa-building"></i> New Organization</a></div>

the page only has:

<div class="crm-entityref-links"></div>

I've checked permissions and as far as I can tell everything is set ok. Is there a setting I'm missing?

enter image description here


Looking at our l10n-js file I can see that the contactCreate object is not being populated:

CRM.config.entityRef = $.extend({}, {"contactCreate":[]...

Digging into the code I can see this is supposed to be created in Core/Resources.php (line 685):

'contactCreate' => CRM_Core_BAO_UFGroup::getCreateLinks()

Looking at CRM/Core/BAO/UFGroup.php I can see the getCreateLinks() function calls

public static function getCreateLinks($profiles = '', $appendProfiles = array()) {
    // Default to contact profiles
    if (!$profiles) {
      $profiles = array('new_individual', 'new_organization', 'new_household');
    $profiles = (array) $profiles;
    $toGet = array_merge($profiles, (array) $appendProfiles);
    $retrieved = civicrm_api3('uf_group', 'get', array(
      'name' => array('IN' => $toGet),
      'is_active' => 1,

Running a similar API call on our install:

$result = civicrm_api3('UFGroup', 'get', array(
  'sequential' => 1,
  'name' => array('IN' => array("new_individual", "new_organization")),

I get no results, the reason is because the name is actually new_organization_5 not new_organization Still don't know how to fix

  • On my copy (running the master branch) I can create a new organization from this widget (while logged in as an administrator). I know that doesn't solve your problem but hopefully it's helpful! May 17, 2017 at 16:17
  • 1
    can see it working on dmaster.demo.civicrm.org as well .. still not sure why are install is missing this
    – mhawksey
    May 17, 2017 at 20:31

1 Answer 1


As you discovered, the system expects to have 3 reserved profiles: "new_individual", "new_organization" and "new_household". If you accidentally deleted or renamed those profiles (machine "name" field not the user-facing title) I suggest naming them back, or else creating new ones with those names.

  • Excellent - I've been struggling for months to work out why one of my sites was manifesting this issue. Now I've finally fixed it. I guess the next question is how a reserved profile got deleted.
    – Graham
    Sep 10, 2017 at 16:44

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