Issues with the Default Email address for bounces - authentication

Question

CiviCRM 4.7.19 / Drupal 7.54

I am stuggeling with the setup of the default mail account in CiviCRM (... /civicrm/admin/mailSettings?reset=1)

I have setup a IMAP mail account for processing bounced email. Receiving email in this mail account works using my mail client using information below.

• Mail account info:

  Email address: bounces@mydomain.org

  Username: bounces@mydomain.org (ISP requires that the full email address be used for the username)

  Password: mypass

  Server: mail.mydomain.org

  Protocol: IMAP

  SSL: is activated

.

• CiviCRM (CiviMAIL) settings:

  Name: Bounce processing

  Server: mail.mydomain.org

  Username: bounces <<<<--- should be full email addres: bounces@mydomain.org

  Password: mypass

  Local part:

  Email domain: mydomain.org

  Return address:

  Protocol: IMAP

  Source:

  Use SSL: checked

  Used for: processing bounces

.

Results Cron Job -

Entiteit: job Actie: fetch_bounces Summary Finished execution of Fetch Bounces with result: Mislukt, Error message: A fatal error was triggered: Kan geen verbinding maken met Mailstore voor bounces@mail.mydomain.org Foutmelding:

An error occured while sending or re (...) Details

Parameters parsed (and passed to API method): a:1:{s:7:"version";i:3;}

Full message: Finished execution of Fetch Bounces with result: Mislukt, Error message: A fatal error was triggered: Kan geen verbinding maken met Mailstore voor bounces@mail.mydomain.org Foutmelding:

An error occured while sending or receiving mail. Failed to connect to the server: mail.mbrainingcentrum.com:993.

.

When I use the full email adress as username I get errors referring to: bounces@mydomain.org@mail.mydomain.org

Looks to me that CiviCRM(CiviMAIL) has a bug regarding concatenatig proper parts.

Any solution?

Many thanks in advance !

Best regards, Ton

Answer 1

CiviMail doesn't concatenate the username to the servername, it just takes whatever you provide and tries to connect using those credentials.

But my guess is that the issue is unrelated to the username, since your error message is:

Failed to connect to the server: mail.mbrainingcentrum.com:993.

I'd guess that you've more likely got a firewall issue, or an SSL issue on your server.

You can test by manually trying to connect to your mail server, using e.g. the instructions here: https://technet.microsoft.com/en-us/library/aa995718(v=exchg.65).aspx

[As per comment below - another thing to check is that the server is connecting to the correct machine, e.g. if it has a local dns setting that is wrong.]