1

I am attempting to set up a timeline for a set of case types. I made a sequence for a few activities. However, the scheduled date automatically sets to the current day. How do I get it so that when an activity is added due to a sequence, its date is set based off an offset value?

Improve this question
2
  • What version of CiviCRM are you using?
    – Aidan ♦
    May 25, 2017 at 18:12
  • @Aiden 4.7.18 currently
    – Daniel dela Torre
    May 25, 2017 at 19:42

2 Answers 2

Reset to default
2

I have figured out the issue that I am having. It turns out there is a bug in version 4.7.18 that is fixed in 4.7.20. So I will just need to wait for the release version.

Improve this answer
1

Sequences are different than timelines and don't have offsets. See https://docs.civicrm.org/user/en/latest/case-management/set-up/#define-case-types and go down to step 5.

A Sequence defines the order in which a set of defined activities should occur, but unlike the timeline it includes no information about time intervals between activities.

For timelines use the reference and offset fields.

In a Timeline you control the scheduling of each activity in your timeline relative to the date the case is opened, or relative to another activity in the case, using the 'Reference' and 'Offset' fields.

Improve this answer
4
  • Well my other issue is that Civicrm won't let me set a reference. When I click on the drop down box no activities show up.
    – Daniel dela Torre
    May 25, 2017 at 19:44
  • How close is it to a fresh install? Are you able to reproduce that problem on the public demo (dmaster.demo.civicrm.org)?
    – Demerit
    May 25, 2017 at 20:51
  • I went to the public demo and I do not see the same result. Could it be a version issue. The public demo is running 4.7.21, and I am running 4.7.18. edit: also, I am using bitnami stack to install drupal, civicrm, and my WAMP stack.
    – Daniel dela Torre
    May 26, 2017 at 16:25
  • If you go to administer - customize data and screens - activity types, do you see any listed for the CiviCase component? Maybe that stack doesn't install the stock case config by default? Were there any case types/timelines already present after install?
    – Demerit
    May 31, 2017 at 12:46

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge that you have read and understand our privacy policy and code of conduct.

Not the answer you're looking for? Browse other questions tagged or ask your own question.