1

I'm getting a mostly blank screen when trying to run reports. I see the CiviCRM menu and page heading, then the page footer, with nothing in between.

enter image description here

I get the same thing for every report and every report template. The "Manage Templates" screen works, but if I click "Edit" on a template, I get a pop-up with no content.

I have no errors in the CiviCRM log file, no errors in my PHP log file, and no browser console errors. This is CiviCRM 4.6.26.

What steps can I take to further troubleshoot this problem?

  • Do you have the extended reports extension installed? I had something similar awhile back and extended reports needed an upgrade. – KilakwaBT May 26 '17 at 20:12
  • Nope, I don't have Extended Reports installed. – Sean Colsen May 26 '17 at 20:57
  • Can you right click, and use Inspect and Console to dig out some errors your browser might be detecting – petednz - fuzion May 26 '17 at 22:57
  • 1
    @petednz-fuzion Thanks, but I already tried that -- there are no browser console errors – Sean Colsen May 27 '17 at 14:00
1

I have just had this issue whilst upgrading from ver 5.3 to 5.4 (using Drupal 7 as the CMS). After a couple of frustrating days going through the debugger and finding nothing, I did a fresh 5.40 install on a VM and all was fine.

Going back over the steps I took upgrading, and retraced - one of the steps was to clear down the files/civicrm/templates_c/en_US directory. I cleared down everything I could in the en_US directory and all was fine.

See Clear Cached file in the section

Upgrade in Drupal 7

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.