We'd like to use inbound mail processing with a bit more granularity so we can do a post-processing search that will let us easily tag new or updated constituents as YOUTH or ADULT.
Currently, we bcc: [email protected] and the new or updated records are created. However, we need to inspect each inbound email to understand if the contact should be tagged youth or adult.
I don't think we can have two inbound email addresses...if we can, I'd love to know how.
I thought maybe I could do something like use [email protected] (for youth) and [email protected] (for adults). This does result in the email and the +1 or +2 flag coming in to Civi! However, I don't see a way to isolate what we need. For example:
An advanced search for CONTACTS with an INBOUND EMAIL ACTIVITY has a check box for with/added by/assigned, but does not have a place to provide the address of [email protected]. If it did, I think this would give me a list of contacts that I would tag as youth.
Another option is an advanced for CONTACTS with INBOUND EMAIL ACTIVITY that contains "[email protected]". But I don't think the address shows in the activity records.
Another work-around I thought of is to include a distinct "code" in the emails we write and bcc to [email protected]. For example, I could put ++y after my sig file when I know I'm writing to a youth and then do an advanced search for CONTACTS that have INBOUND EMAIL ACTIVITIES containing ++y in the body of the inbound email. This would work but seems way too complicated.
I'd appreciate any thoughts on this process. Thanks!
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