Civicrm 4.7.18, 4.7.20 - selecting Admin/System Settings/Misc/Attach pdf copy to receipts results in error msg “The row #24 could not be found, please file an issue in the tracker with the HTML code”

In Sandbox Master (WP), register for event Fall Fundraiser w/PDF receipt selected. Thank You page ('master.demo.civicrm.org/?page=CiviCRM&q=civicrm/event/register&page_id=5') results in WSOD. Select 'no' for PDF receipt, Thank You page finishes successfully.

  • Did this previously work? – DaveD - BackOffice Thinking Jun 19 '17 at 17:08
  • Sandbox error is http 500, wpmaster.demo.civicrm.org is currently unable to handle this request. – Lesley Evensen Jun 19 '17 at 19:21
  • Same error in 4.6 - wp46.demo.civicrm.org is currently unable to handle this request. HTTP ERROR 500 – Lesley Evensen Jun 19 '17 at 19:31
  • My gut says the sandbox isn't configured for handling the PDF generation. But I leave that to someone with knowledge of that server. – DaveD - BackOffice Thinking Jun 19 '17 at 19:38
  • Hi all, it isn't the sandbox but some line in the Registration Confirmation online message template, in CRM_Core_BAO_MessageTemplate::sendTemplate line 410 or so, (the html), I can test this in my local system but Sandbox won't let me modify message template. Also CRM_Contribute_BAO_Contribution::sendmail fails (line 4722) same sort of thing – Lesley Evensen Jun 20 '17 at 21:05

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.