Running Wordpress 4.8 and CiviCRM 4.7.19
As per a suggestion elsewhere on the forum, I created a profile for use on our 'Contact us' page (email, first name, last name, message as a multi-record listing). I'm trying to figure out the best way to mark/flag/indicate each new submission, so staff will be aware of needing to response and can indicate when a response has been sent for the specific issue. Right now, my thought is to create a custom yes/no field marked as "triage" that automatically gets set to 'yes' when a form is submitted, and can be set back to 'no' by our staff once the question has been addressed. From there, I figured we'd create a query for all triage=yes entries and have it appear on the Civi dashboard. From what I've read, this field could be included in the profile but hidden from the end user with Jquery.
Is there a better way to handle this in Civi? I'm only beginning to use the software and don't know if some use of tags, groups, or another tool is a more sensible path than the one I've mentioned.