Updating a custom field set for case entity Civi API

Question

I have defined a custom field for a particular case type ("adhesion") it's a yes or no field that I need to update when I finish the processing. So I use the Case API to update it passing the id and the new value for the custom field. But this doesn't update the value I get this as a return in the API explorer. I was able to update custom fields in others entities and update case predifined fields using the API.

Is there any explantion for this problem? Any hint on how i can achieve this update action.

Down below is a screenshot from the API explorer

Answer 1

This looks like a bug to me. Looking at the code you can see in civicrm_api3_case_create that if the ID is already set it calls civicrm_api3_case_update.

civicrm_api3_case_update has no call to the CRM_Case_BAO_Case::create method, which is the only mention I see of custom parameter creation in the BAO.

In fact api/v3/Case.php contains only one mention of the word "custom". It's surprising that something like this could have been left out and maybe I'm missing something, but when I tried creating a custom field for a Case locally and setting some custom values nothing was created.

I'd suggest mentioning this in Mattermost or just going ahead and creating a bug report for it on Jira

Edit:

This issue is about custom data being ignored by the case API but is still open.

Answer 2

Not a direct answer to your question, but you might contemplate using CiviRules to update the case custom field?

Answer 3

Unfortunately the Case API doesn't support custom fields... However, good news! From 4.7.25 the Case API DOES supports custom fields! https://issues.civicrm.org/jira/browse/CRM-18082