In our NGO, we write thank you letters by hand. When I build a search that contains all contacts which donated in the last 2 months, all I can do is send them a Thank-you email automatically. I would prefer matching these contacts (around 200) to staff members (around 20), which will then write thank you letters by hand.
Any ideas how this could be achieved? Do I have to create a CiviRules-action?(https://docs.civicrm.org/civirules/en/latest/create-your-own-action/)
Thank you very much for any help!