1

I am trying to export about 2000 contacts (exporting primary fields only) and when I click continue I get this error:

Sorry but we are not able to provide this at the moment. DB Error: unknown error Return to home page.

Not sure why its occurring and how to find out more info?

Thanks

2 Answers 2

2

KarinG's answer is correct. To anticipate what you're likely to find - when you do an export, CiviCRM generates a temporary database table. Many servers aren't configured with a large enough space in their /tmp directory to store a large database table. Because "all primary fields" is actually a very large number of fields, you're likely overwhelming the temporary space.

I recommend selecting only the fields you need rather than all primary fields, and this issue is likely to go away. Alternatively, increase the size of your /tmp folder.

2

First place to look is in the ConfigAndLog directory - it will contain a number of files. Find the current log file; it will contain more details on the DB Error (if you can't easily find it -> reproduce your DB error by trying to export again -> then the DB error will be at the bottom of the current log file).

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge that you have read and understand our privacy policy and code of conduct.

Not the answer you're looking for? Browse other questions tagged or ask your own question.