The constituent summary & constituent detail reports both contain deleted contacts - this is 4.7.21 (and 4.7.23) under Drupal. I verified the problem on this demo site. This doesn't seem right to me - is this a bug or WAD? Either way, any advice on how to remove them from these reports? If a bug I will report it, of course, but I wonder whether I'm missing something obvious here!
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1This is reported but not fixed: issues.civicrm.org/jira/browse/CRM-20545– Jon G - Megaphone TechAug 15, 2017 at 19:15
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Thanks Jon - you should put this in as the answer? cos it is! Andy– Andy ClarkAug 16, 2017 at 7:58
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Appreciated! I didn't bother because it doesn't actually solve your problem :) I did put in a word to raise the priority of the bug, which sometimes works and sometimes doesn't.– Jon G - Megaphone TechAug 16, 2017 at 15:33
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1 Answer
I think the answer is that the contacts probably haven't been deleted but are in Trash. You can search for deleted contacts in Advanced Search>Search Settings where you'll see a box labeled "Search in Trash". On completion of the search, click on Actions and they can be deleted permanently there. They will probably not then appear in your reports.
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1This is true - but "soft deleted" contacts didn't appear in reports before 4.7.15. This is a new bug since 4.7.15-ish Aug 15, 2017 at 19:09
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I'm aware of that but the client doesn't want to permanently delete them. Anyway, these reports shouldn't show deleted contacts - it's a bug as Jon says Aug 16, 2017 at 7:59