When selecting the non-default payment processor (ACH in this case), the "Confirm Contribution" becomes non-clickable (greyed out). Switching back to the default (credit card) it is still unclickable until I refresh page.

This may be related to the following StackExchange question: Can someone help me fix a "greyed out" save button for a new contribution?

which made me originally think it was a URL inconsistency due to a recent upgrade from 4.6.x to 4.7.23

  • All URLs and paths look consistent (I made them absolute) and caches have been cleared
  • Rebuilding contribution page doesn't fix it
  • Other sites running 4.7 and iATS don't exhibit this problem
  • All payment methods work through the backend New Contribution page
  • Non-default payment processor works when on its own contribution page

Running WP with iATS 1.6.0.

  • Thinking this might be a javascript issue, examining the browser error console, shows references to jquery files that don't exist /wp-content/plugins/civicrm/civicrm/packages/jquery/plugins/DataTables/media/css/jquery.dataTables.min.css?r=BIVK6 Failed to load resource: the server responded with a status of 404 (Not Found)
    – Karen S
    Commented Aug 28, 2017 at 19:06
  • Missing jquery files due to old html snippet (fixed) but still have unclickable confirm button with non-default payment processor :/
    – Karen S
    Commented Aug 28, 2017 at 22:46

1 Answer 1


Unfortunately there are some outstanding 4.7 issues with non-default payment processors in CiviCRM; it's not related to iATS - it affects all payment processors; Here's one JIRA issue: https://issues.civicrm.org/jira/browse/CRM-19508 - no resolution yet as there is a workaround;

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