1

When selecting the non-default payment processor (ACH in this case), the "Confirm Contribution" becomes non-clickable (greyed out). Switching back to the default (credit card) it is still unclickable until I refresh page.

This may be related to the following StackExchange question: Can someone help me fix a "greyed out" save button for a new contribution?

which made me originally think it was a URL inconsistency due to a recent upgrade from 4.6.x to 4.7.23

  • All URLs and paths look consistent (I made them absolute) and caches have been cleared
  • Rebuilding contribution page doesn't fix it
  • Other sites running 4.7 and iATS don't exhibit this problem
  • All payment methods work through the backend New Contribution page
  • Non-default payment processor works when on its own contribution page

Running WP with iATS 1.6.0.

Improve this question
  • Thinking this might be a javascript issue, examining the browser error console, shows references to jquery files that don't exist /wp-content/plugins/civicrm/civicrm/packages/jquery/plugins/DataTables/media/css/jquery.dataTables.min.css?r=BIVK6 Failed to load resource: the server responded with a status of 404 (Not Found) – Karen S Aug 28 '17 at 19:06
  • Missing jquery files due to old html snippet (fixed) but still have unclickable confirm button with non-default payment processor :/ – Karen S Aug 28 '17 at 22:46
1

Unfortunately there are some outstanding 4.7 issues with non-default payment processors in CiviCRM; it's not related to iATS - it affects all payment processors; Here's one JIRA issue: https://issues.civicrm.org/jira/browse/CRM-19508 - no resolution yet as there is a workaround;

Improve this answer

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.