I have installed the eWay Recurring Payment Processor (version 1.2) in my site and it processes one-off payments fine. However when I processes a recurring payment I get the following error: "9010: Failed to create managed customer - result (faultcode, faultstring) is (soap:Client, Login failed. )".

When I contacted eWay regarding this error they gave the response that I was sending the request to an incorrect URL (https://www.eway.com.au/gateway/managedpayment/CreateCustomer). Is anyone else getting this error? If this extension is out of date is there a new one?

  • 1.2 is the latest & there are others on that version. There are some notes on the README - github.com/ChrisChinchilla/… which covering setting up an api password
    – user4278
    Sep 11, 2017 at 6:22
  • I have followed those instructions and no luck
    – Ash Lock
    Sep 11, 2017 at 8:22

1 Answer 1


We had the same issue when setting up recurring payments for the first time. This is how we resolved it. Note: This is for Australia only.

  1. Login to MyeWay and create an API Key and password.
  2. In CiviCRM, modify or create an eWay recurring payment processor with the following: Username: your usual eWay username (ie. email address).
    Password: The new API password you just created in Step 1.
    Site URL: https://www.eway.com.au/gateway_cvn/xmlpayment.asp
    Recurring Payments URL: https://www.eway.com.au/gateway/ManagedPaymentService/managedCreditCardPayment.asmx?WSDL

Also to confirm we are using the 1.2 version of the eWay Recurring Payment Processor and it does not require any update to get it working.


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